Elite Toner Supply · Dealer program

Dealer Program Terms

Version 2026-09-27. These terms apply to dealer memberships and to every order placed with dealer pricing.

These Dealer Program Terms (the “Terms”) are an agreement between Elite Toner Supply LLC, St. Petersburg, Florida (“Elite”, “we”) and the business that applies for and holds a dealer membership (the “Dealer”, “you”). By checking the acceptance box in the application, paying a package fee or placing an order at dealer prices, you confirm that you are authorized to bind the Dealer and that the Dealer agrees to these Terms. Our general Terms of Service continue to apply; where the two differ for dealer orders, these Terms govern.

1. Eligibility

• The dealer program is for businesses located in the United States that resell printer supplies, service printers, or buy supplies for their own use in volume.
• You must give us a business EIN or a valid state resale certificate number, a company website and accurate contact details. We may ask for a copy of the resale certificate or other proof before or after approval.
• We may decline or close a membership at our discretion, including where information in the application is inaccurate or the account is used for personal purchases.

2. Packages, fees and billing

• Membership is sold as a package with the fee, billing type (monthly or one-time) and any term shown on the dealer page at the time of purchase. Fees are in US dollars and are charged by card through Stripe; Elite never sees or stores your card.
• Monthly packages renew automatically each month until cancelled. You can cancel at any time from Account → Dealer program or through the Stripe billing portal; the membership then ends at the end of the paid period and no further payment is taken. Fees already paid for a period are not refunded.
• One-time packages are paid once and, unless a term is stated, do not expire. One-time fees are not refundable except where the law requires it or where we decline the application (see 1).
• If a monthly payment fails, Stripe retries it. Dealer pricing stays on for a grace period and is then paused until the payment goes through. If the payment is not collected, the membership ends.
• We may change package fees for future purchases at any time. A change never affects a package you have already bought; a monthly membership keeps the fee it was purchased at until it is cancelled.
• A refund of a package fee, or a card dispute (chargeback) on a package fee, closes the membership.

3. Dealer pricing

• Dealer prices are shown on product pages and applied at checkout only while you are signed in to the member account. Prices are set per package and may change at any time; the price charged is the one shown at checkout.
• Dealer prices, price lists and any quotes we send you are confidential business information. Do not publish them or share them with third parties.
• Retail promotions, coupon codes, Elite Points and subscription discounts do not apply to dealer orders. Any dealer-only promotions we run are announced to members directly.
• The price shown at checkout is the price you pay: we do not add sales tax to dealer orders. If you buy for resale, keep your resale certificate on file with us.

4. Resale and channel policy

• Products bought at dealer prices are for resale or use inside the United States only. Export or shipment outside the United States is not permitted.
• Listing our products on Amazon, eBay, Walmart or any other online marketplace requires our prior written permission for each marketplace. We may withdraw permission at any time.
• Sell every item as what it is: a new, genuine manufacturer product in the manufacturer’s sealed packaging. Do not open, relabel, re-box, refill or alter products, and do not describe them as anything other than genuine.
• You set your own resale prices. We do not set, suggest or enforce a minimum resale price.
• Do not use the Elite Toner Supply name, logo or product images in a way that suggests you are Elite or an authorized distributor of a manufacturer. Elite invoices are proof of purchase from Elite; they are not manufacturer authorization letters and we cannot guarantee that a marketplace will accept them for category approval.

5. Orders, shipping and returns for dealer orders

• Orders are placed on elitetonersupply.com with the member account. Shipping options, costs and delivery times are those shown at checkout; we ship to United States addresses only.
• Check every delivery within 5 business days and tell us about shortages, damage or wrong items in that time so we can put it right.
• Unopened, resalable items in their original sealed packaging may be returned within 30 days of delivery for a refund less a 15% restocking fee. Return shipping is at the Dealer’s cost, and items must arrive undamaged.
• Opened items are not returnable for refund. An item that is defective on arrival, or fails within the manufacturer’s warranty period, is handled under the manufacturer’s warranty: contact us and we will help you with the manufacturer’s process or arrange a replacement where we can.
• The retail 30-day return policy published for consumer orders does not apply to dealer orders.

6. Warranty and liability

• Products carry the manufacturer’s warranty only. Elite gives no additional warranty and disclaims implied warranties to the extent the law allows.
• Elite’s total liability for any order is limited to the amount paid for that order. Elite is not liable for lost profits, lost sales or other indirect damages, including any loss caused by a marketplace suspending your listings.

7. Termination

• You can end a monthly membership at any time (see 2). A one-time membership ends when its term expires, if it has one.
• We can end a membership immediately if these Terms are broken, including export, unauthorized marketplace listing, misrepresentation of products, sharing confidential prices, or payment disputes. Fees already paid are not refunded in that case.
• When a membership ends, dealer pricing stops and the account continues as a regular retail account with its order history.

8. Records and privacy

• We keep application details, acceptance of these Terms (version, time, IP address) and order records for at least 7 years for tax and audit purposes.
• Application details are used only to review the application and run the program, as described in our Privacy Notice. Do not send us Social Security numbers.

9. Changes to these Terms

We may update these Terms. The version date at the top changes when we do, and we email members about changes that affect them at least 14 days before they take effect. Continuing to use dealer pricing after that date means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of the State of Florida. Any dispute is brought in the state or federal courts located in Pinellas County, Florida, and both sides consent to their jurisdiction.

Questions about the program or these Terms: [email protected]. Manage your membership from Account → Dealer program.